Last week, I “chatted” with people for five nights in a row at my internet provider to try and make adjustments to my plan to cover I’m-a-new-netflix binger. Yes, I finally got netflix. And yes, there are still some of us who don’t have unlimited internet plans in Canada.
Signing in to a “live chat” became my nightly ritual. I even did a scribbled sketch about it on day 3 of the chatty week as I sat waiting…because I thought three days and three calls was getting ridiculous.
By Friday night (day 5), I finally dialed in to chat to a live person. Funny thing. He told me that all the other information I’d received – on the four previous nights from Hi my name’s Stella, Mitch, Michael and more – was incorrect. I smell a training opportunity.
I don’t know if I should trust the live voice. But I’m back online with nothing to love about the growing trend of live chats to get information. I’ve also heard (maybe I’m the last to know) that they are most likely staffed by bots anyhow. Customer service fail.